Trust & Compliance
Security & Privacy
The First Assurance portal handles sensitive company and KYC documents for gaming operators. Here is how we protect that information at every step.
Encrypted connections
Every page of the portal is served over HTTPS, so your login details, application data and uploaded documents are encrypted in transit between your device and our servers.
Private document storage
KYC documents, invoices, payment proofs and signed bonds are stored in private storage. Files are never exposed through public links — each view or download is checked against your account before it is served.
Strict access controls
Each operator can only see their own applications, documents, invoices and bonds. Administrative actions such as reviewing documents, issuing invoices and managing users are verified on the server for every request, not just hidden from the menu.
Bond verification without data exposure
The QR code on an issued bond lets regulators and counterparties confirm it is genuine. The verification page shows only the reference, company name, incorporation number, bond amount and issue date — no other operator details are ever displayed.
Kenya Data Protection Act
Personal and company data submitted through the portal is collected only for underwriting and issuing your insurance guarantee, and is handled in line with the Kenya Data Protection Act, 2019. Data is retained only as long as needed for your policy and regulatory obligations.
Questions or data requests
To ask about your data, request a correction or raise a privacy concern, contact customercare@firstassurance.co.ke or call +254 722 444 117.